Terms & Conditions
- ACCEPTANCE OF TERMS OF SERVICE
1.1. UGC SHOP (herein referred to as “UGC”, “we”, “us” or “our”) owns and operates the website http:// ugc-shop.com, platforms, including UGC [www.ugc-shop.com] (the “Website”) and makes available marketing and promotional services (the “UGC Services”). All use of the UGC Services and Website is subject to the terms and conditions contained in this Terms of Service Agreement, as amended from time to time (the “Agreement”). Please read this Agreement carefully. By accessing, creating an account, browsing, or otherwise using the UGC Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not accept the terms and conditions of this Agreement, you shall not access, browse, or use the UGC Services.
1.2 You understand and agree that we may change this Agreement at any time without prior notice. Any changes to this Agreement will be posted on this page and will indicate the latest revision. You may read a current, effective copy of this Agreement at any time by visiting http://ugc-shop.com/terms-of-service. UGC SHOP will notify you of any changes to this Agreement either through a pop-up notice, email, or other reasonable means. We are not responsible for lost notifications. Any such changes will become effective no earlier than thirty (30) days after they are posted, with the exception to any changes made to UGC functionality, services or for any legal reasons that are effective immediately. Continuation to browse UGC websites and/or use UGC services will constitute as your agreement to any changes made to the Agreement.
1.4 ARBITRATION. PLEASE READ THIS AGREEMENT CAREFULLY, AS IT CONTAINS AN AGREEMENT TO ARBITRATE AND OTHER IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. SECTION 10 OF THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT, WHICH WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION. UNDER THE ARBITRATION AGREEMENT, (A) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST UGC ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (B) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (C) YOU MAY NOT BE ABLE TO HAVE ANY CLAIMS YOU HAVE AGAINST US RESOLVED IN A COURT OF LAW.
2.1 The purpose of UGC SHOP is to connect business (“Brands”) with their community on social media (“Creators”) and enable social media marketing and user-generated content campaigns: create and manage relationships, arrange products/services giveaways, enable user generated content purchases and distribution on social media; subject to compliance with these Terms of Service. In these Terms of Service, Brands and Creators are collectively and individually referred to as “users” or “you” as the context requires.
2.2 Your access to and use of UGC SHOP is conditional upon your agreement and acceptance of these Terms of Service. Continuation to use UGC SHOP is regarded as acceptance of these Terms of Service. If you do not wish to be bound by these Terms of Service, do not use the Website.
2.3 UGC SHOP may at any time revise these Terms of Service by updating this page. Revisions will take immediate effect and may affect your ability to use the Website. Since you are bound by these Terms of Service each time you use UGC SHOP, you should check these Terms of Service for any revisions each time you use it and wherever prompted to do so. Your use of UGC SHOP following the posting of any revisions to these Terms of Service constitutes your acceptance of those revisions.
2.4 UGC SHOP reserves the right to change the Website in any way it sees fit. Even if you have an Account, your ability to access and use UGC SHOP may be terminated at any time without notice to you.
2.5 Any costs associated with using UGC SHOP remain your responsibility and are dependent on the service provider used.
- USING THE UGC WEBSITE
3.1 UGC SHOP allows Brands to purchase user-generated content for them to use in advertisements, on social media, in emails and on their respective websites (or wherever they see fit), which include, but is not limited to, the following activities:
3.1.1 Acquire Creators’ content, created specifically for the Brand;
3.1.2 Acquire distribution on social media channels, owned and operated by Creators; and
3.1.3 Provide Creators with affiliate commissions, based on sales made through Creators’ channels if previously agreed upon.
3.2 Brand acquires the rights to any content, created by Creator via UGC SHOP, in accordance with a Rights License.
3.3 The relevant Brand is solely responsible for:
3.3.1 providing accurate and comprehensive campaign, Creator and/or content requirement description (Campaign Brief);
3.3.2 ensuring product giveaways or service trials;
3.3.4 (if chooses to) approving campaign participants and content created for the Brand in a timely manner; and
3.3.5 timely payments for executed campaign or user-generated content received.
3.4 UGC SHOP allows Creators to participate in social media marketing and/or user-generated campaigns by:
3.4.1 providing tailored social media marketing and/or user-generated content campaigns with accurate and comprehensive requirements;
3.4.2 publish content on Creator owned social media channels in accordance with Campaign Brief and other requirements, provided in advance; and
3.4.3 create user-generated content for Brands in accordance with Campaign Brief and/or other requirements, provided in advance.
3.5 Creator is solely responsible for:
3.5.1 providing accurate and up to date personal, contact and social media account information;
3.5.2 ensuring compliance with Campaign brief and/or other requirements, provided in advance. UGC reserves the right to decline Creators work until provided requirements are matched to desired standards;
3.5.3 timely delivery, in accordance with Campaign Brief and/or other requirements, provided in advance; and
3.5.4 include necessary information, required by UGC SHOP, Brand or the governing law when publishing on owned social media channels, including but not limited to ad disclaimers.
3.6. Creators and Brands agree that they will not attempt to negotiate terms or payment for the social media marketing campaign or user-generated content.
3.7. You may not decompile, reverse engineer, disassemble, convert or authorize any third party to decompile, reverse engineer, disassemble or otherwise convert any element of UGC SHOP to a human perceivable form; distribute or republish any element of UGC SHOP in any way; resell, rent, lease or lend any element of UGC SHOP; defeat, disable or circumvent any security feature of UGC SHOP; or transfer any element of UGC SHOP to any third party.
3.8 To use UGC SHOP, users must be eligible to use the social media Websites (under the relevant platforms prevailing terms and conditions) upon which they intend to publish Posts. By using any social media applications or features on UGC SHOP, you also consent and agree to be bound by the particular terms and conditions of use of the social media platform.
3.9 You are solely responsible for your interactions with other users of UGC SHOP. You agree that UGC is not responsible for the conduct of any user.
3.10 You must not engage in crawling, scraping, caching or otherwise accessing any content on UGC SHOP via automated means, except with UGC’s written consent.
3.11 Nothing in these Terms of Service is intended nor does create a partnership, agency, employment or fiduciary relationship between UGC SHOP and any user.
3.12 Subject to your compliance with these Terms of Service, you are granted a limited, non-exclusive, revocable and non-transferable license to access and use UGC SHOP in the manner anticipated in these Terms of Service. Any costs associated with accessing and using UGC SHOP generally remains your responsibility and is dependent on the service provider used. You are responsible for ensuring that your computer system or mobile device is compatible with UGC SHOP and meets all relevant technical specifications necessary to obtain the benefit of the UGC SHOP store.
3.13 UGC SHOP may contain links to other sites not maintained by UGC (“Linked Sites”). UGC is not responsible for the content of any Linked Sites, whether or not UGC is affiliated with the Linked Sites. UGC does not in any way endorse any Linked Sites and is not responsible for the quality or delivery of any products or services offered, accessed or advertised by such Linked Sites. To the extent that these Linked Sites collect personal information or contributions from you, UGC shall bear no responsibility or liability for the manner in which such information or postings are used or exploited. The Linked Sites are for your convenience only and you agree to access them at your own risk.
3.14 You also acknowledge and consent to the UGC SHOP Website accessing information you may have shared with the particular social media platform and contacting you via the social media platform or via the information you have shared (for example, sending an email directly to you to the email address provided to the social media platform), in accordance with the permissions you have granted via the social media platform. You are encouraged to review the terms and conditions of use of each social media platform before engaging or interacting with the social media links, applications or features on the UGC Website. The UGC Website is in no way sponsored, endorsed or administered by, or associated with, any social media platform.
- REGISTERING AN ACCOUNT
4.1 In order to use the UGC Website, users must register an account via the Website in the manner required and as set out in these Terms of Service.
4.2 UGC SHOP reserves the right to refuse or cancel registration of an Account for any reason in its sole discretion.
4.3 All information provided when registering an Account must be current, correct and complete. Incomplete, ineligible or incomprehensible Account registrations will not be valid. You must be logged in to your Account in the manner required each time you wish to use the UGC SHOP. You may never use another’s Account without permission.
4.4 You are responsible for maintaining the strict confidentiality of your Account details and for any activity under your Account. You agree to immediately notify UGC SHOP of any unauthorized use of your Account or any other breach of security. It is your sole responsibility to control access to and use of your Account and to notify UGC SHOP when you desire to cancel your Account. UGC SHOP will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.
4.5 UGC SHOP retains the right and absolute discretion to terminate your Account and/or access to the UGC Website (or any element thereof) if it believes that you are abusing or tampering with the UGC Website (or any element thereof) in any way, that you have breached these Terms of Service, or that you have engaged in any unlawful, unethical, unsportsmanlike or other misconduct calculated to jeopardize the proper administration of the UGC Website (or any element thereof).
4.6 The use of any automated software or any other mechanical or electronic means allowing a member to create Accounts is prohibited. UGC SHOP reserves the right to suspend or terminate your Account if it believes you are engaging in such activity.
4.7 Users understand that in creating an Account they are providing their information to UGC SHOP and not to any social media platform. Users of the UGC Website (whether Creators or Brands) are solely responsible and liable for any Content or information they transmit to other users. To the extent permitted by law, each user of the UGC Website agrees to indemnify, defend and forever hold harmless, all social media platforms and their associated agencies and companies, against any and all losses, actions, claims, costs, expenses and damages (of any nature) which may be incurred by the user in respect of their use of the UGC Website. Any questions, comments or complaints about the UGC Website must be directed to UGC SHOP and not to any media or social media platforms.
- TERMS APPLICABLE FOR CREATORS
5.1 Creator Eligibility
5.1.1 Any person must be of age to use social media platforms (including but not limited to Instagram and Facebook) to register Creator Account on the UGC Website.
5.1.2 In order to participate in any Campaigns and earn compensation via UGC SHOP, Creators must meet the following minimum standards:
22.214.171.124 channels must be public (viewable by anyone);
126.96.36.199 Instagram account must be set to Business or Creator account; and
188.8.131.52 submit their content on time and must be approved by client
5.2 Further Terms for Creator Accounts
5.2.1 If you do not meet the minimum standard, you may not be able to participate in Campaign or access the full functionality of the Website.
5.2.2. To register Creator Account, user must sign in to the Website with their Instagram, Facebook account or other provided manner. In order to participate in Campaigns, Creator must connect their Instagram account in the manner required. UGC Website will not publish any content on Creator’s behalf on owned social media channels.
5.3 Creator Compensation
5.3.1 Creators are compensated for their original content, created and published for the Brand in the social media marketing campaign (Posts) and/or content units (Content) created and delivered to Brand in user-generated content campaign.
5.3.2 Creators must share the visual, text content and other details to be used in the Post that are specified by the Brand in the Campaign for the approval.
5.3.4 If Creator is required to publish content on his/her own social media channels, he/she must do so within the agreed time frame. The post must be published exactly as approved by UGC or Brand without any alterations.
5.3.5 In cases Brand purchases Content only, Creator must transfer all Rights to the content units to Brand and UGC SHOP and must not post it on his/her own channels, unless specified otherwise.
5.4 Terms for Participating in a Campaign
5.4.1 Posts and Content must adhere to the requirements contained in these Terms of Service, requirements imposed by Brands and UGC SHOP at the time of submitting the Post for approval. Posts and Content which do not comply with this condition may be rejected until all requirements are met.
5.4.2 Creators must clearly disclose in Posts their relationship with the Brand. UGC requires that you make such disclosures in such a way so that it is clear to the ordinary consumer that there is a commercial relationship between Creator and Brand. This may be achieved through the use of hashtags such as #advertisement or #ad or through other means suitable to your particular circumstances, Community and Channel.
5.4.3 Creators must not misrepresent the size of their audience or their numbers of followers, engagement. Followers must be obtained organically and not through unethical behaviour, including but not limited to purchasing followers, bots, likes or engagement. In the event that UGC SHOP suspects (in its sole discretion) that Creators are not complying with the requirement for followers to be authentic and organically grown, UGC SHOP reserves the right not to include Creator in the Campaigns on the UGC Website.
5.4.4 You warrant, in respect of each Post and/or Content created for the Campaigns, that:
184.108.40.206 you are of legal age to create, own and operate social media channels;
220.127.116.11 you own the Intellectual Property Rights in the relevant Post and/or Content and have the right, as applicable, to license the Post and/or Content to UGC SHOP and the Brand in the manner set out in these Terms of Service;
18.104.22.168 the relevant Post and/or Content does not violate the privacy rights, contract rights or other rights (including Intellectual Property Rights) of any person, corporation or entity;
22.214.171.124 the relevant Post and/or Content does not contain any misrepresentation or suggestion that you or any entity has the approval or sponsorship of any other entity which you or it does not have;
126.96.36.199 any and all opinions and views stated in the relevant Post are genuinely held by you;
188.8.131.52 and any and all statements in the relevant Post regarding your use and experience of the Brand or the Brand’s products or services are true and correct and representative of your opinion regardless of whether you are paid for such content or not, and fairly represent your use and experience and you will promptly notify UGC SHOP if your opinion of the Brand changes from that which you have expressed to date;
184.108.40.206 the relevant Post and/or Content does not contain any representations or material which you know or suspect (or ought reasonably to have known or suspected) to be false, misleading or deceptive;
220.127.116.11 the relevant Post and/or Content is original and does not contain materials that have been previously broadcast, streamed, published, posted onto any social media channel, or otherwise communicated to the public by you in any way and does not contain materials that have been used in previous marketing materials or promotions for any third party or which otherwise infringe the rights of any third party;
18.104.22.168 if you are a member of any guild, union or industrial organization, you have not entered into any other agreement, arrangement or understanding which would or may prevent or limit you from adhering to these Terms of Service, performing your obligations or granting the rights and benefits set forth herein, or result in a conflict of interest; and
22.214.171.124 the use of the Post and/or Content and the exercise of the Intellectual Property Rights in the relevant Post and/or Content by the Brand and UGC will not infringe any legal rights, copyright or other Intellectual Property Rights of any person or entity nor give rise to a liability to pay compensation.
5.4.5 You acknowledge and agree that the Brand and UGC SHOP has the right at any time to use and moderate any content after submission to UGC SHOP. You also acknowledge and agree that if you post an incorrect Post, the Brand or UGC may request that you post the correct approved Post and that you will immediately comply with such a request.
5.4.6 You acknowledge and agree that the Brand and UGC SHOP has the right at any time to request that you remove any approved Post from your Channels and that you will comply with such a request immediately upon receipt of notification, subject to Payment in full to you of the Post Fee in accordance with these Terms of Service.
5.4.7 UGC SHOP and the relevant Creator and Brand acknowledge and agree that any necessary public relations announcements regarding the removal or modification of a Post, as the case may be, will be agreed by UGC SHOP and the relevant Creator and Brand before publication.
5.5 Rights in Content and Posts
5.5.1 All right, title and interest in all Intellectual Property Rights in Posts will remain the property of the Brand. These Terms of Service are constituting a transfer, assignment and grant of any ownership rights in the Content created by the Creator to the Brand, such assignment being absolute, worldwide and for all uses and purposes including, without limitation the re-assignment of the Content to any other person or entity (including a Brand), licensing the Content to any other person or entity (including a Brand), the making of any modifications, enhancements, adaptations or versions of the Content, creating derivative works, and including any releases of the post in any medium. You must, upon request by the Brand, execute all documents and perform all acts necessary to vest all intellectual property rights.
5.5.2 In addition to the above and in consideration of Payment or non-financial compensation previously agreed upon for the Post and/or Content, the Creator agrees to grant in respect of each and every Post and/or Content:
126.96.36.199 the right to edit and re-format the Post and/or Content into such formats or versions for use by UGC SHOP or clients in such media as UGC SHOP and client requires in accordance with this clause;
188.8.131.52 a royalty-free, perpetual, worldwide, irrevocable, unconditional, non-exclusive, transferable license to use the Post and/or Content for the purpose of marketing and promoting Brand and/or UGC SHOP (and its products and services) in any manner, without further notification to or consent of the Creator or any further compensation payable to the Creator;
184.108.40.206 the right to use the Creator’s Identity and performances in the Post and/or Content and to communicate the Post to the public in all languages, in all media including but not limited to: all online paid media (including but not limited to digital banners); in all online owned media (including but not limited to the website of UGC SHOP and internal communications of UGC SHOP); in all social media (including but not limited to the social media channels of UGC SHOP); and in any earned media or public relations activity published by a third party (including but not limited to print, digital and/or social media); and
220.127.116.11 the right to organically share, comment upon and organically re-post the relevant Post and/or Content in the social media channel upon which the Post and/or Content was published.
5.5.3 You acknowledge and agree that the relevant Brand will not be required to remove from its social media channels any Post and/or Content or any comment, share or re-post of a Post and/or Content.
5.5.6 By submitting Content, Creators grant to UGC and its successors, licensees and assigns, to the maximum extent permitted by law, an unconditional and irrevocable waiver of all Moral Rights in the Content and/or Post, and genuine consent to UGC SHOP and its successors, licensees and assigns, to use, deal, reproduce, publish, transmit, adapt, edit, change, modify or relocate the Post and/or Content, whether in whole or in part, and whether alone or in combination with any other materials, including where such acts involve an infringement of any Moral Rights subsisting in the Post and/or Content.
5.6 Creator Restraints
5.6.1 As a Creator, you agree that you will not:
18.104.22.168 delay submitting content the UGC SHOP has given its approval to your creation and you must send it within the time frame provided in the Content Brief and agreed upon with UGC SHSOP;
22.214.171.124 remove the Post from your Channels for a period of 90 days after the Post is published, expiring at 11:59pm on the ninetieth calendar day after the Post is published;
126.96.36.199 edit any approved Post before or after it has been published other than in accordance with these Terms of Service, unless otherwise instructed;
188.8.131.52 parody, disparage, give any adverse comment or make fun of the Brand or its products of services generally in any way;
184.108.40.206 create any contextual or surrounding posts or other material on a Channel that in any way detracts from, dilutes the effect of, or undermines a Post or the Brand or its products or services; and
220.127.116.11 You acknowledge that the restrictions contained in the clause above are reasonable in scope and duration having regard to the interests of the Brand and UGC SHOP and that these Terms of Service go no further than is reasonably necessary to protect the interests of the Brand and UGC SHOP.
- ADDITIONAL TERMS FOR BRANDS
6.1 Further Terms for Brand Accounts
6.1.1 To register a Brand Account, you must access the UGC Website and log in in the manner required, including providing your full name, email address, telephone number and credit card details. You will not be charged to create a Brand Account.
6.1.2 With respect to Campaigns, Brand acknowledges and agrees that the Brand’s use of any Post and/or Content is strictly conditional upon payment for the Campaign and then only in accordance with these Terms of Service.
6.2 Payment Terms for Brands
6.2.1 You agree to pay UGC SHOP all fees and charges made to your Brand Account for created content, published Posts and any creator work, in accordance with these Terms of Service.
6.2.2 You must pay all charges in the manner agreed upon creating the Campaign. If no manner for payment is stated, the payment must be made by credit card using a provider authorized by UGC SHOP. UGC SHOP reserves the right to charge a credit card surcharge.
6.2.3 Brands may request that UGC issue an invoice for fees and charges expected to be incurred by the Brand during the course of a Campaign (“Invoice”), prior to the commencement of the Campaign.
6.2.4 Brands may be required an advanced payment for influencer or affiliate Campaign, if:
18.104.22.168 Campaign budget is higher than $USD1,000;
22.214.171.124 The designated content creators will receive the brands' products- for FREE- before creating content; and
126.96.36.199 UGC SHOP, under its sole discretion, identifies a threat to the Creator’s interest.
6.2.3 UGC reserves the right to refuse any Invoice request in its sole discretion.
6.2.4 Where no terms of payment are stated on an Invoice or otherwise agreed with UGC in writing, the following standard payment terms apply:
188.8.131.52 Transactions made on Credit Card are charged at the end of the month during which such transaction has occurred, for published Posts and approved Content; and
184.108.40.206 Seven days after the issue date of the Invoice.
6.5 Payment of all Invoices is due in accordance with these Terms of Service.
6.6 When you create a Campaign for your Brand, you undertake that you are an authorized user of the card or account (as applicable) nominated on your Brand Account and to pay the applicable charges, that the card details provided are current, correct and complete and that your nominated card or account (as applicable) will cover the full amount of the charges. You must not pay, or attempt to pay, any charges through any fraudulent or unlawful means. Upon receiving your Campaign, we may carry out a standard pre-authorization check of your nominated card or account (as applicable) to verify the details provided and to ensure there are sufficient funds to fulfil the Campaign Budget. The relevant Campaign may not be started until this pre-authorization check has been completed.
6.7 If you fail to pay any charges or we are unable to successfully process your payment of any charges within the timeframe required (as applicable), we reserve the right to charge a late payment fee calculated at a rate of ten percent (10%) per annum but no less than USD$10.00 per month. This amount represents a genuine and reasonable estimate of such costs and expenses associated with managing and processing late payments. We also reserve the right to withdraw credit facilities (where applicable) at any time or to remove your access to the UGC Website. Without limiting our rights, in the event you fail to pay any charges within the timeframe and in the manner required, we reserve the right to suspend or terminate your access to the UGC Website or to suspend or terminate any current Campaigns.
6.8 Terms for Campaigns
6.8.1 UGC in its sole discretion reserves the right to reject Campaigns that do not comply with these Terms of Service or applicable law.
6.8.2 Upon creating the Campaign, you agree to the calculated price per Post and/or Content and confirm Campaign budget.
6.8.3 You must not attempt to instruct, coerce or manipulate Creator to hide the commercial relationship between the Brand (Advertiser) and the Creator. Such attempts may result in Brand being immediately removed from the UGC Website.
6.8.4 You acknowledge and agree that your right to use Post and/or Content is strictly limited in accordance with these Terms of Service. For the avoidance of doubt, you must not use Post and/or Content in any form of paid, sponsored or promoted advertising, including within the social media channel upon which the Post was published (for example, via Facebook Power Editor).
6.8.5 You warrant that:
220.127.116.11 you own the Intellectual Property Rights in Content you upload to the UGC Website and have the right to license the Content to UGC SHOP and Creators in the manner set out in these Terms of Service; or
18.104.22.168 you have the right to license the Content to UGC SHOP and Creators in the manner set out in these Terms of Service;
22.214.171.124 you will not encourage or facilitate any misrepresentation or suggestion that the Brand or any entity has the approval or sponsorship of any other entity which the Brand or entity does not have; and
126.96.36.199 any Content you upload to the UGC Website does not contain any representations or material which you know or suspect (or ought reasonably to have known or suspected) to be false, misleading or deceptive.
6.8.6 Brand acknowledges that Creators are independent third parties and not directly controlled by UGC SHOP. As a consequence, any Posts and/or Content will inherently risk negative or unflattering comments about Brand’s content, products or services.
6.8.7 You acknowledge that UGC SHOP has not made any warranties in respect of the success of any Campaign in respect of your business or commercial performance or otherwise of any Post, Content, Campaign, Channel or other media, marketing communications channel, marketing or advertising campaign, promotion or advertisement.
- UGC SHOP INTELLECTUAL PROPERTY
7.1 All UGC SHOP Materials on the UGC Website are protected by all applicable laws including copyright and trademark laws unless otherwise specifically noted and may not be used except as permitted in these Terms of Service. Nothing in these Terms of Service will be taken to constitute a transfer, assignment or grant of any ownership rights in any Intellectual Property Rights in the UGC Materials to a Brand or Creator.
7.2 All right, title and interest in all Intellectual Property Rights in all of UGC SHOP brands, logos, images, buttons, codes, layout, text, content and products and services as displayed on the UGC Website (the Brand Features) are the property of UGC SHOP and will remain or be vested in UGC SHOP at all times. Your use of the UGC Website will not under any circumstances be taken to constitute a transfer, assignment or grant of any ownership rights in any of the Brand Features or the UGC Website. UGC SHOP, on a case by case basis and to the extent required, grants you a limited, non-exclusive license to use the Brand Features solely for the purpose, and to the extent necessary, to enable you to use the UGC Website.
- CREATOR & BRAND REPRESENTATIONS AND WARRANTIES
8.1 Creators and Brands participating in the UGC Website warrant, represent and covenant that:
8.1.1 all information you provide to UGC SHOP upon registering for an Account is true, accurate and complete and not misleading;
8.1.2 any third-party social media accounts to which you link are:
188.8.131.52 your own accounts;
184.108.40.206 if the Account refers to a Brand, that you are the authorized representative of the Brand with the right to access its social media accounts and represent its interests; and
220.127.116.11 if the Account refers to an individual other than you, you are the authorized representative of that individual with the right to access his or her social media accounts and control his or her interests.
8.1.3 You have the right and authority to create an Account and agree to these Terms of Service, including, where relevant, the authority of any Brand or individual to create an Account, agree to these Terms of Service and to use the UGC Website on its or his or her behalf;
8.1.4 You are authorized to submit Post and/or Content, as applicable, in the manner invited via the UGC Website;
8.1.5 Any Content you submit to the UGC Website will not contain anything that:
18.104.22.168 is illegal or contrary to any laws, applicable industry code or the requirements or directions or relevant regulators;
22.214.171.124 is copied or adapted either wholly or substantially from any other work or material;
126.96.36.199 is indecent, obscene, threatening, discriminatory, harassing, in breach of any confidence, defamatory, offensive or objectionable or contains, depicts or alludes to or promotes aggressive, unruly, antisocial, lewd or illegal behaviour or sexually suggestive imagery;
188.8.131.52 parodies, disparages or makes fun of UGC SHOP or its products of services or UGC generally in any way;
184.108.40.206 solicits passwords or personal information for commercial or unlawful purposes or provides any telephone numbers, street addresses, last names, URLs or email addresses (unless part of a Campaign);
220.127.116.11 promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacturer-installed copy-protect devices, or providing pirated materials;
18.104.22.168 involves the transmission of junk mail, chain letters, unsolicited mass mailing or spam; or
22.214.171.124 infringe the privacy rights, contract rights or other rights (including Intellectual Property Rights) of any person, corporation or entity.
9.1 The Brand and the Creator acknowledge that:
9.1.1 Brand may arrange to send Creators a sample product or choose to reimburse Creator the cost associated with purchasing the product/service;
9.1.2 UGC SHOP will not be responsible or liable in any way for late delivery or non-arrival or any products sent from a Brand to a Creator;
9.1.3 if Brand sends a sample product to a Creator, there is no guarantee that any post submitted will be positive. All product reviews must reflect the Creator’s genuinely held beliefs;
9.1.4 nothing in these Terms of Service grants to the Creator any ownership rights in the Intellectual Property Rights of the Brand; and
9.1.5 nothing in these Terms of Service requires the Brand to make use of any of the rights granted to the Brand by the Creator under this Agreement.
9.2 You agree to indemnify, and must defend and hold harmless, UGC SHOP and its related bodies corporate, personnel, servants and agent, from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with any of the following (including as a result of your direct activities on the UGC Website):
9.2.1 your Content or access to the UGC Website;
9.2.2 your breach of these Terms of Service or any of the warranties or covenants given or made by you;
9.2.3 your claim against a Brand for any reason;
9.2.4 your claim against a Creator for any reason;
9.2.5 any claim by any third party (including any other brand or influencer) arising directly or indirectly from you breach of any of the provisions of these Terms of Service;
9.2.6 any claim or allegation that your Content infringes a third party’s rights, including Intellectual Property Rights;
9.2.7 your violation of any applicable laws, rules or regulations; and
9.2.8 any misrepresentation made by you.
- LIMITATION OF LIABILITY
10.1 In using the UGC Website, you may be exposed to Content that is harmful, obscene, misleading or inaccurate. Under no circumstances will UGC SHOP be liable in any way for any Content, including but not limited to any errors or omissions in such Content or any loss or damage of any kind incurred as a result of any use of Content posted, transmitted or otherwise made available via the UGC Website.
10.2 Any liability of UGC SHOP to a Brand in connection with these Terms of Service or the Brand’s use of the UGC Website, regardless of the form or cause of action, shall be limited to the amount actually paid by the Brand to UGC for the services related to the Brand’s most recent Campaign. UGC shall not be liable to Creator for damages of any kind arising out of the Creator’s use of the UGC Website. Without limiting their foregoing, in no event shall UGC SHOP or any of its associated entities, successors in title, licensees or assigns be liable for any direct, indirect, special, incidental, consequential, punitive or exemplary damages, arising out of, or in connection with, the UGC Website, these Terms of Service or any Post, Content or Campaign. The foregoing limitations apply whether the alleged liability is based on tort, contract, negligence or any other basis, even if UGC SHOP or any other party has been advised of the possibility of such damages.
11.1 UGC SHOP reserves the right to monitor the UGC Website generally and all Account activity. If your Account shows signs of fraud, abuse or suspicious activity, UGC SHOP may close or freeze the Account immediately. UGC SHOP retains the right and absolute discretion to suspend or terminate your Account, and/or access to the UGC Website generally without notice if UGC believes you have abused any privilege accorded to you as a participant in the UGC Website, supplied misleading information or made any misrepresentations to UGC in connection with the UGC Website tampered with the UGC Website in any way, breached these Terms of Service, or engaged in any unlawful or other improper misconduct calculated to jeopardize the proper administration of the UGC Website. UGC SHOP retains the right to remove any Content that it considers breaches these Terms of Service. In the event of termination or suspension of your Account in accordance with these Terms of Service, you will have no further access to your Account for the duration of the suspension or at all in the event of termination. UGC SHOP’s legal rights to recover damages or other compensation from you are reserved.
- GENERAL TERMS
12.1 If the UGC Website is not capable of running as planned for any reason beyond the reasonable control of UGC, including because of war, terrorism, state of emergency or disaster (including natural disaster), infection by computer virus, bugs, tampering, unauthorized intervention, technical failures or any which corrupt or affect the administration, security, fairness, integrity or proper conduct of the UGC Website, or if any social media platform alters its terms of service, access or permission in such a way that affects the UGC Website, UGC SHOP reserves the right, in its absolute discretion, to cancel, terminate, modify or suspend the UGC Website.
12.2 No additional Creator or Brand originating agreement or other terms and conditions (including purchase order or insertion order terms and conditions) may be imposed on UGC SHOP unless agreed by UGC SHOP in writing and, in such case, if any terms and conditions in a Creator or Brand originating agreement or other terms and conditions are inconsistent with these Terms of Service, these Terms of Service shall prevail to the extent of any inconsistency.
12.3 If you are using the UGC Website on behalf of a legal entity, you represent that you are authorized to enter into an agreement on behalf of that legal entity. These Terms of Service constitute the entire agreement between you and UGC SHOP and govern your use of the UGC Website, superseding any prior agreements between you and UGC. You will not assign any rights or obligations under these Terms of Service, in whole or in part, to any third party without the prior written consent of UGC SHOP. UGC SHOP may assign its rights or obligations hereunder at its sole discretion.
12.4 If any clause or part of any clause is in any way unenforceable, invalid or illegal, it is to be read down and amended so as to be enforceable, valid and legal. If this is not possible, the clause (or where possible, the offending part) is to be severed from these Terms of Service without affecting the enforceability, validity or legality of the remaining clauses (or parts of those clauses) which will continue in full force and effect.
- DISPUTE RESOLUTION
13.1 Agreement to Arbitrate. This Section 13 is referred to as the “Arbitration Agreement.” You agree that any and all disputes or claims that have arisen or may arise between you and UGC SHOP, whether relating to this Agreement (including any alleged breach thereof), the UGC Services, any advertising, any aspect of the relationship between us, or otherwise, shall be resolved exclusively through final and binding arbitration, rather than a court in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into this Agreement, you and UGC SHOP are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
13.2 YOU AND UGC SHOP AGREE THAT WE MAY EACH BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND UGC SHOP AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON’S OR PARTY’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. ALSO, THE ARBITRATOR MAY AWARD RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ONLY IN FAVOUR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY’S INDIVIDUAL CLAIM(S), EXCEPT THAT YOU MAY PURSUE A CLAIM FOR AND THE ARBITRATOR MAY AWARD PUBLIC INJUNCTIVE RELIEF UNDER APPLICABLE LAW TO THE EXTENT REQUIRED FOR THE ENFORCEABILITY OF THIS PROVISION.
13.3 UGC SHOP is always interested in resolving any disputes amicably and efficiently, and most user concerns regarding the UGC Website and/or UGC Services can be resolved quickly and to the user’s satisfaction by emailing customer support at firstname.lastname@example.org. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (the “Notice”). The Notice to UGC SHOP should be sent to 705-550 Jean D’estrees, Montreal, Quebec, Canada (the “Notice Address”). The Notice must (a) describe the nature and basis of the claim or dispute and (b) set forth the specific relief sought. If UGC SHOP and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or UGC SHOP may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by UGC SHOP or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or UGC SHOP is entitled.
13.4 All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.
13.5 If a court decides that any term or provision of this Arbitration Agreement other than Section 13.3 above is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a court decides that any provision in Section 13.3 is invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of the Terms of Service will continue to apply.
13.6 Future Changes to Arbitration Agreement. Notwithstanding any provision in this Agreement to the contrary, UGC SHOP agrees that if it makes any future change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the UGC Services, you may reject any such change by sending us written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any future change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement).